September 30, 2022


Business&Finance Specialists

FedEx and Microsoft announce new cross-platform logistics option for e-commerce

6 min read

New supplying aimed at rising merchant competitiveness in the e-commerce place by strengthening purchaser engagement and delivering improved shipping and delivery options

MEMPHIS, Tenn. and REDMOND, Clean., Jan. 24, 2022 /PRNewswire/ — FedEx Corp. (NYSE: FDX) and Microsoft Corp. (Nasdaq: MSFT) on Monday declared the subsequent remedy as element of their multiyear collaboration to rework commerce, supply chains and logistics. FedEx and Microsoft will provide jointly FedEx community intelligence with capabilities from Microsoft Dynamics 365 to introduce a cross-system “logistics as a provider” for stores, retailers and makes.

The corporations share a eyesight for reimagining commerce experiences for enterprises so they can offer their consumers extra integrated techniques to shop, and a lot quicker, a lot more productive deliveries. In today’s world of just-in-time source chains, worldwide trade and accelerated e-commerce advancement, velocity, adaptability and visibility are crucial. Purchaser demands and anticipations have shifted across every single industry. With each other, FedEx and Microsoft are applying instruments like artificial intelligence and machine learning to extrapolate new insights from the 17 million deals that pass through the FedEx network every working day to assist makes provide enhanced purchaser encounters.

Cross-platform, logistics as a service remedy for makes
The providers introduced programs to introduce a exceptional facts integration coupling facts insights from FedEx with Dynamics 365 Clever Get Management to assist makes accessibility new information and capabilities to far better satisfy, ship and assistance buyer orders though effortlessly integrating with their existing e-commerce platforms. This cross-platform tactic allows makes deliver fashionable, substantial-worth experiences straight to their shoppers together with quicker, a lot more price-successful supply in the vicinity of serious-time delivery position communications and hassle-free, frictionless returns with somewhere around 60,000 drop-off destinations and printerless QR codes. For brands going through greater tension to establish affinity whilst managing larger order volumes, making certain price tag-successful fulfilment and reducing expensive customer provider calls, this new technology provides unprecedented possibility to leverage existing programs of record, improve achievement and provide on their order guarantees with greater precision, even though benefiting from a additional total perspective of their customer. 

“Approximately two many years in the past we established out on a mission with Microsoft to remodel the commerce ecosystem,” said Raj Subramaniam, president and COO of FedEx Corp. “In that time, we have made substantial development, leveraging Microsoft Azure technological innovation with our FedEx Surround option, which supplies critical assist in enabling superior monitoring of time-sensitive precedence shipments. This upcoming phase of our collaboration will continue on to connect the unmatched provide chain insights from the FedEx network with the Microsoft Cloud to increase e-commerce ordeals for brand names, retailers and customers.”

Dynamics 365 Clever Buy Management works by using details and AI to generate an omnichannel get administration software that integrates with present enterprise source setting up (ERP) and consumer connection administration (CRM) techniques and can leverage an ecosystem of other get supply programs this kind of as on line e-commerce marketplaces, cellular apps and social commerce along with conventional ordering channels like digital knowledge interchange (EDI) or brick and mortar issue-of-sale. The system is outfitted with prebuilt connectors to the leading equipment brands by now use for omnichannel purchase intake, cross-channel buy success and supply, and procedures-based purchase orchestration actions inside a reduced-code/no-code natural environment that uses AI and device mastering. Coupled with details and visibility into the FedEx community, the companies intention to empower enterprises with new, ground breaking ways to improved provide their customers.

“Much more than at any time, it is apparent just how crucial having a resilient source chain is for every organization’s success in the modern economy,” said Satya Nadella, chairman and CEO, Microsoft. “We’re bringing data and insights from the FedEx network alongside one another with the Microsoft Cloud, beginning with Dynamics 365, to aid organizations accelerate their digital transformation across their small business functions so they can offer you clients extra built-in strategies to store, and more rapidly, far more productive deliveries.”

Empowering all industries with enhanced logistics offer chain visibility
FedEx and Microsoft joined forces in Could 2020 to enable organizations to much better compete in present day progressively electronic commerce ecosystem. The pandemic has radically accelerated e-commerce adoption and the electronic transformations of organization of all sizes. Pre-pandemic, FedEx projected that the U.S. domestic deal market place would strike 100 million packages for every working day by calendar calendar year 2026. The sector is now envisioned to strike this mark four many years quicker than expected, expanding to 110 million deals a day in 2022 — with 86% of that progress expected to appear from e-commerce.

FedEx Encompass, the 1st FedEx client-experiencing solution built using Microsoft Azure cloud engineering, is a testament to the collaboration’s modern prospective and fast effects on how info is utilised in logistics. Constructed to leverage the tens of millions of facts points across the FedEx network, the FedEx Surround platform leverages AI, equipment mastering and analytics solutions to proactively watch the chance to FedEx deals along a supply route — these kinds of as weather conditions disruptions or targeted traffic delays. This around serious-time details provides customers with visibility to the state of their provide chain and lets them to proactively prepare remediation and alternatives that FedEx can support execute to preserve a shipment on monitor.

FedEx Encompass was deployed in December 2020 and has been instrumental in supporting COVID-19 vaccine transportation. The system enabled FedEx to take care of monitoring this considerable maximize in priority cargo quantity.

Seamless FedEx knowledge integration with Dynamics 365 Intelligent Purchase Management is expected to be available to customers in the U.S. in the second half of 2022. 

About FedEx Corp.
FedEx Corp. (NYSE: FDX) presents shoppers and firms worldwide with a broad portfolio of transportation, e-commerce and business enterprise expert services. With yearly revenues of $90 billion, the corporation gives built-in business answers through functioning organizations competing collectively, operating collaboratively and innovating digitally less than the revered FedEx brand. Continually rated among the world’s most admired and dependable employers, FedEx conjures up its a lot more than 600,000 staff users to continue to be focused on protection, the highest ethical and qualified criteria and the requirements of their buyers and communities. FedEx is fully commited to connecting people today and prospects all around the earth responsibly and resourcefully, with a aim to realize carbon-neutral functions by 2040. To master more, you should visit

About Microsoft
Microsoft (Nasdaq “MSFT” @microsoft) allows digital transformation for the period of an intelligent cloud and an smart edge. Its mission is to empower each individual person and every group on the world to reach additional.

Ahead-Wanting Statements

Sure statements in this push release may well be regarded as ahead-wanting statements, these as statements relating to FedEx and Microsoft managements’ views with regard to long run events and financial efficiency. Forward-wanting statements incorporate individuals preceded by, followed by or that contain the words and phrases “will,” “might,” “could,” “would,” “must,” “believes,” “expects,” “anticipates,” “programs,” “estimates,” “targets,” “assignments,” “intends” or comparable expressions. This sort of ahead-searching statements are topic to hazards, uncertainties and other elements which could cause genuine final results to differ materially from historic practical experience or from upcoming effects expressed or implied by such forward-searching statements. Probable challenges and uncertainties consist of, but are not limited to, the charge of future e-commerce progress and our ability to effectively contend in the e-commerce industry, our skill to efficiently introduce e-commerce remedies in the predicted time frame, customer acceptance of the FedEx Surround platform and other elements which can be identified in FedEx Corp.’s and Microsoft’s respective press releases and filings with the Securities and Exchange Commission. Any forward-on the lookout assertion speaks only as of the date on which it is made. FedEx and Microsoft do not undertake or suppose any obligation to update or revise any forward-wanting assertion, no matter whether as a final result of new facts, future events or normally.

Source Microsoft Company